Frequently asked questions about your privacy
We collect your full name, email address, phone number and date of birth for verification. You'll also provide your bank details or preferred payment method—DANA, OVO, GoPay or QRIS account—to enable deposits and withdrawals. This information is used only to maintain your account, process transactions and meet local legal requirements.
Once you close your account, we retain transaction records and verification details for the period required by local law where local law permits, usually between 6 and 12 months. After that retention window, personal details like your name and phone are deleted. You can request manual deletion earlier by contacting our support team.
Yes. Log into your account, go to Settings > Privacy & Data, and select 'Request Data Export'. Our team will compile your account history, transaction records and personal details into a file and send it to your registered email within 5 to 7 business days.
No. Your personal data is never sold to third parties or shared with advertisers. Payment processors and hosting providers may see transaction data needed to complete their service, but they are contractually bound to keep it confidential and use it only for that specific purpose.
All payment transactions are encrypted using industry-standard SSL protocols. We do not store your raw payment credentials; instead, we use tokenization so payment data is processed through secure gateways. Your DANA, OVO, GoPay or QRIS account details never appear in our databases.
Cookies are small files that help us remember your login, load the lobby faster and understand how you use the site. Essential cookies keep your account secure; others are optional. You can disable non-essential cookies in your browser settings. Disabling them does not lock you out of your account.
Contact our support team immediately via live chat or email. Change your password right away from your account Settings. We will review your login history, check for unauthorized transactions and help you secure your account. If fraud is suspected, we'll escalate the case and guide you through recovery steps.
